Refund policy

Refunds, cancellation and renewals

Updated November 12, 2026. FORMORA is operated by VEXORINE LLC, 2020 N Academy Blvd Ste 261 #4915, Colorado Springs, CO 80909, USA. Contact: contact@formoratraining.com · +15055865692.

Cancel online at any time

Sign in to My account — Manage or cancel subscription, open your subscription and select Cancel subscription. Confirm the cancellation and keep the confirmation. No email, approval, cancellation fee or seven-day notice is required. You can cancel at any time before the next renewal charge is processed. Cancellation stops future renewals; access continues until the end of the period already paid for. A charge already processed is handled under the refund rules below.

If you cannot access your account, email us with your name, account email and subscription reference. Email is an alternative support route, not a condition of cancellation. For an emailed cancellation received before a renewal is processed, we use the time your message was received. If a later renewal is charged because of a processing delay on our side, we refund that charge in full.

First payment: seven-day voluntary refund

Request a full refund within seven calendar days of your first payment if you have not used any paid benefits. For this voluntary offer, use means downloading or viewing the contents of a paid training PDF, playing a paid training video, attending any part of a coaching or group session, or receiving an individualized coaching review or nutrition consultation. Creating an account, logging in, reading a receipt or onboarding email, viewing free pages, or receiving an unopened link does not count as use. We explain the recorded activity if we decline a request. This voluntary offer does not restrict statutory withdrawal or other mandatory rights.

Monthly renewals

You can request a full refund within seven calendar days after a renewal charge if you have not used paid benefits during that renewed billing period. Activity in an earlier paid period does not disqualify you. A renewal refund also cancels future renewals and ends access to the refunded period. Outside this voluntary renewal offer, we do not offer discretionary refunds for a used period or a partial unused part of a month. This rule does not apply to mandatory withdrawal rights, duplicate or unauthorized charges, billing errors, or services not supplied as agreed.

EU/EEA consumer withdrawal rights

Where applicable, consumers have 14 days from conclusion of the initial contract to withdraw by an unequivocal statement, for example by email. Logging in or opening content alone is not treated as a waiver. If you expressly request that a service starts during the withdrawal period, a proportionate charge for service actually supplied is only applied where the legal requirements are met. Loss of the withdrawal right for fully performed services or digital content requires the separate express consent, acknowledgements and confirmation required by law. Without those conditions, we do not rely on the digital-content exception. Cancellation of future renewals and statutory withdrawal are separate rights.

How refunds are paid

Send refund requests to contact@formoratraining.com with your order or subscription reference; never send full card details. We refund eligible amounts to the original payment method without a processing fee. For a valid statutory withdrawal we issue the refund within 14 days of receiving notice. Other approved refunds are issued promptly; bank posting normally takes 5–10 business days. There are no physical goods to return. Mandatory consumer rights always prevail.